Delivery & Returns
Orders will be processed and shipped within 1-2 working days. They will then be shipped via Royal Mail. Deliveries will be sent via Royal Mail and are currently taking up to 5 working days in some areas. We do ask for your patience at this time in case of any external delays!
If you have any questions, please let us know at email@example.com
We offer FREE STANDARD DELIVERY with all UK orders. This takes approximately 3-5 working days to be delivered from date of shipping and orders can arrive between 9am and 5pm.
If there is no one at your delivery address to sign for your parcel, a card will be left with details on how to organise a re-delivery (courier) or collection from your local sorting office (Royal Mail).
Re-deliveries can be made for all week days and some Saturdays. Unfortunately we cannot guarantee a specific delivery date for Standard Delivery orders.
If you require your order to arrive on or by a particular date, we recommend that you request a 1st Class or Next Day delivery service (email for more info).
Once your order is displayed as 'Dispatched' please remember to allow at least 5 working days for your order to
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or
a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
● Discounted items are final and cannot be returned or exchanged
● Returned items must have tags still on and be returned in original packaging
● Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
1. Email firstname.lastname@example.org stating the products you wish to return or exchange from your order
2. Print your prepaid shipping label that you will receive by email
3. Send all items back to us using the label provided
- "The cutest little tee with personalised packaging. Thank you!"
- "Absolutely love Just Brew It, perfect for a tea fanatic like me!"
- "Speedy delivery, and such good quality. Will definitely be back!"